ENLIGHTEN™ Manual: Troubleshooting

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6.1 Application Logging

A live, colorized, scrollable version of the ENLIGHTEN™ event log can be viewed within ENLIGHTEN™ by navigating to “Hardware” > “Setup” > “Logging”.

By default, the full logfile is written to the path C:\ProgramData\ENLIGHTEN™_applog.txt. Note that C:\ProgramData is a “hidden” Windows directory; to access it, you have to actually type the directory name into the Windows Explorer and hit <Enter>…there’s no way to simply “browse” to the path.

In the unfortunate circumstance that you encounter problems using ENLIGHTEN™, we can best expedite a resolution if you can send us the full application logfile as an email attachment. To report a problem or request a new feature, visit https://wasatchphotonics.com/software-support/.

6.2 Common Error Conditions

Wasatch makes every effort to test ENLIGHTEN™ and our spectrometers against a variety of real-world hardware and operating environments, but the global breadth of our customer base means that there are probably some architectures and operating platforms we have not included in our test labs, and that means you may occasionally encounter a fault when operating our product. Should that occur, following are some suggestions to resolve the most common issues.

6.2.1 Cannot connect to spectrometer

If ENLIGHTEN™ does not automatically detect and connect to your spectrometer, there may be something wrong with your driver configuration. This can be checked using the Windows Device Manager.

You should see your Wasatch Spectrometer listed in the Device Manager under “libusb-win32” devices, like this:

Troubleshooting window 1

If ENLIGHTEN™ is failing to connect to your spectrometer, you may instead see something like this:

Troubleshooting window 2

If your spectrometer does not appear under “libusb-win32” devices as shown in the first example, please see the following URL for additional information and troubleshooting advice:

https://github.com/WasatchPhotonics/Wasatch.NET#post-install-step-1-libusb-drivers


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